Returns & Exchanges
Returns and exchanges are covered by a 14 day returns and exchanges policy. Contact us for a Return Authorisation to arrange for a return or exchange within 14 days of delivery. Items must be unworn/unused (besides having being tried on for fit) and in original saleable condition with packaging and labels intact. Shoes should only be tried on indoors to avoid scuffing the soles. For hygiene reasons our refund or exchange policy does not apply to swimwear, socks, drink bottles, whistles and mouth guards. However if you receive an item that is faulty/damaged you will be eligible for a refund/exchange.
If the item was received damaged, defective or the wrong item was sent you will not pay for return postage. In other cases, you may need to pay for return postage.
All items are covered by their respective manufacturer's standard warranty. All warranty claims must be pre-arranged by for a Return Authorisation.
Please return the item to the address we specify when the Return Authorisation has been given. The item will be assessed by the manufacturer or their local representative and the decision as to whether the item is repaired or replaced under warranty is at their discretion.
To return your product, you should mail your product to: 162 Grote Street, Adelaide, South Australia, AU 5000
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.